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    Terms and Conditions for Online Shopping

In these terms and conditions, the "Company" will mean Regal Supreme and the "Customer" will mean any person, firm, company or body which places an order with the Company. Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.


General

・The Company shall make every effort to ensure that prices, details and sizes of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to Company's acceptance at its sole discretion and stock availability.
The Company shall make every effort to ensure products displayed on the website are in stock. If from time to time products become out of stock, the Company reserves the right to offer alternative product/s to the Customer of similar value and style.
Prices shown on www.Regalsupreme.com may vary from those found in-store.
The prices charged are in accordance with those applicable on the day you order.
The prices charged are those applicable on the day of order.
All orders are subject to confirmation of final availability and Regal Supreme reserves the right to reject the order in the event that any of the products or services requested are unavailable. In the event that we are unable to fulfill any of the products or services in your order, we will notify you by phone or email before delivery.


Registration
You are required to register before placing any order through this website. During the registration:
   a. You must provide us with accurate, complete and up to date registration information;
   b. You must safeguard your username and password;
   c. You authorize us to assume that any person using the site with your username and password is either you or is authorized to act for you;
The Company has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.


Refund/ Replace Policy
All our products are freshly made to ensure premium quality. We apologized that NO RETURN/ REFUND shall be made for ANY products sold in online platform.

 

Title

Regal Supreme shall retain title in the products until full payment has been received.

All risks in the products shall pass to the customer upon delivery. We aim to deliver the goods when there is somebody in. But, we cannot accept responsibility for goods left unattended at the customer's request.



Force Majeure

Regal Supreme shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, embargoes, revolution, riot, war, government intervention, strikes, labour difficulties, equipment failures, or any other causes beyond the control of company.



Payment Terms

We accept payment by Visa, MasterCard.

All product prices listed are in HK dollars.

To provide secure online commerce transactions, we employ Internet's Secure Sockets Layer (SSL) technology. It encrypts your personal information, including credit card number, name and address, so that it would not be read as the information travels over the Internet.

The upper limit of purchase on this website is HK$10,000 per transaction if you pay by Visa or MasterCard.

All orders on www.RegalSupreme.com are subject to Regal Supreme’s acceptance at its sole discretion and stock availability. Customer will receive the final invoice altogether with the delivered products for record.

Regal Supreme may from time to time set credit limits for individual customers and Regal Supreme reserves the right to limit sales including the right to decline sales to any customers.

Regal Supreme reserves the right to change the payment terms for any order without prior notice.


Delivery Service and Charge

At Regal Supreme Online Shop, each shipment will be handled by our customer service representative with utmost care. Orders placed from Sunday to Thursday will receive confirmation email or phone call within 24 hours, orders placed on Friday, Saturday or Public holidays will be handled in the next working day.

*Online shopping is only available for cookies and pastries orders, for other products, please contact us for further details.


Orders will be delivered after customer received the confirmation by email or phone. Delivery hours: Monday to Friday 9a.m. to 6p.m.
Delivery service is limited to Hong Kong, Kowloon, New Territories commercial, industrial and residential addresses only. Delivery service is not available to remote areas and outlying islands (including Ma Wan, Tung Chung, and Hong Kong International Airport). For overseas delivery,please contact us for further details.
Delivery service is not available to areas that cannot be reached directly by vehicles.
In the event the lift is out of order, Regal Supreme will contact customer to re-schedule the delivery.
Delivery service will be suspended or delayed when typhoon signal No.8 or above is raised or a black rainstorm warning is hoisted. In this event, Regal Supreme will contact customer to re-schedule the delivery.
Regal Supreme reserves the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time.
It is the responsibility of the customer to notify Regal Supreme immediately for of any changes of the delivery address.
Regal Supreme reserves the right to refuse the delivery of goods to any customer at our sole discretion absolutely.
Regal Supreme offers FREE delivery (single location in*designated area of Hong Kong only) for orders over HK$300 (per transaction).For orders under HK$300, a delivery charge of HK$30 shall apply (single location in*designated area of Hong Kong only).

Delivery service is not available to remote areas and the outlying islands (including Ma Wan, Tung Chung and Hong Kong InternationalAirport).

For overseas delivery,please contact us for further details.
Regal Supreme reserves the right to determine the final delivery charge.


* Designated area of Hong Kong: limited to Hong Kong, Kowloon, New Territories commercial, industrial and residential addresses only.


Order Amount
(per transaction)

Commercial and industrial Building

Residential area

Under HK$300

# HK$30

HK$50

HK$300 or above

Free Delivery

HK$50

HK$500or above

Free Delivery

Free Delivery

#Special promotion items will offer Free Delivery Service